The provisions of the Consumer Protection Act, 2019, which give new heights to consumer rights, will come into effect from today. It will replace the Consumer Protection Act, 1986. Under the new law, a consumer can register a case in any consumer court. Provisions like fines and jails on misleading advertisements have also been added to it. For the first time, online business has also been brought under its purview.
This law was first to be implemented in January, which was later marched. In March it could not be implemented due to Corona outbreak and lockdown. Now from July 20, the government has issued a notification to implement it. After its implementation, action will be started immediately on the consumer complaint. Especially now, ignoring the interests of consumers in online business can also be overshadowed by companies.
These are important provisions:
- PIL can now be filed in the Consumer Forum. It was not so in the earlier law.
Online and teleshopping companies have also been included in the new law. - Provision of fine and jail on a company that adulterates food and drink.
- Formation of consumer arbitration cell. Both parties will be able to opt for arbitration by mutual consent.
- Up to one crore cases in the Consumer Forum and cases ranging from one crore to 10 crores in the State Consumer Disputes Redressal Commission
- Hearing of cases above Rs 10 crores in National Consumer Disputes Redressal Commission
- Action will be taken on the complaint of taking more money on food items in the cinema hall
- Wrong to collect carry bag money
The new law provides for strict action on deceptive advertisements. Under this law, consumer disputes will be resolved in a timely, effective and expeditious manner. The new law also provides for the formation of a Central Consumer Protection Authority (CCPA) along with consumer courts. Its main objective will be to protect the rights of consumers.
News Source: TheHindu
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