According to reports, Pixel 6 users have encountered a new call error that automatically makes calls to random users in the contact list. The report indicates that Google Assistant may be the culprit for this problem faced by early adopters, and it also provides a temporary fix to prevent unauthorized automatic calls. Users call this phenomenon a ghost call or a phantom call. Google is also aware of this problem and said it is working hard to fix it.

The problem is obviously due to the fact that Google Assistant misheard the trigger phrase “Hey Google” plus improper audio processing and misunderstood the command to call someone. A user on Reddit reported this ghost phone issue on Pixel 6, detailing that the phone called “a friend I have never called before” in the early morning without any prompts.

The other time happened at night, when the user was reading a book, and the room was silent. According to reports, the Pixel 6 faces down, and users will realize when they hear the tone during a call. It is said that this phone has a phantom calling the user’s friend in Europe. 9to5Google even shared a video in which the Google Assistant spontaneously makes a call on the Pixel 6 without any triggering command.

Most users who reported phantom call problems said that they never said the hot word “Hey Google” and did not ask to call any contacts. According to reports, this problem can be resolved by restarting, albeit temporarily.

If you want to prevent the Google Assistant from making any accidental calls when the phone is locked, users can disable “Assistant response on lock screen” in “Settings”. Go to “Settings”> “Google Assistant”> “Lock Screen”> “Assistant Response on Lock Screen”.

As mentioned earlier, Google confirmed to 9to5Google that it is aware of this problem and is working to fix it. This problem is likely to be resolved in an upcoming update.

News Source : Gadgets 360