Reliance Jio had as many as 87 million inactive 4G users in June 2020 despite reporting a base of 397 million revenue-generating customers, in sharp contrast with Bharti Airtel whose active user base during the month was 10% higher than its paying user base, sector experts said, analysing latest telco subscriber data collated by the telecom regulator.

Jio and Airtel’s active or `VLR’ mobile user base in June were almost identical at 310 million and 311 million respectively. But recent investor disclosures by both telcos show Jio’s base of paying mobile users at 397 million was 28% higher than its June base of active users, while in Airtel’s case, it was 10% lower at 280 million.

The VLR or `visitor location register’ is a key metric reflecting the actual number of users actively using a mobile network.

Kotak added that while users of “dongle SIMs do have this sometimes-on characteristic,” that is not the case with folks using SIMs in their handset as most mobile connections are generally always on.

Analysts are particularly intrigued by “the vast differential” between the revenue-earning subscriber base versus the active user base of India’s top two telcos.

“How does Bharti end up with a VLR (or active user) base that is 10% higher than its paying consumer base, while Jio has a VLR base that is 28% lower than its paying consumer base,” wonders Kotak in a note seen by ET.

The brokerage added that it’s “unable to comprehend why Jio’s subscriber base would exhibit (so) much different behavior than Bharti’s subscriber base”.

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